COVID-19 ATTENDEE INFORMATION
Updated March 27, 2020.
This event has been officially rescheduled.
The new dates are December 10-11-12-13, 2020.
All orders will be automatically transferred to the new dates.
Please bear with us as we work through this process, which is very involved. Due to high call volumes, we have created an FAQ section below which will hopefully answer most questions. If not, you may email us with any questions or concerns: Boxoffice@musicgetaways.com
This page may be updated. Please check back regularly – contents are subject to change.
We understand that many of you have questions which you can hopefully find answers to in the FAQs below. We will constantly be adding to this page to cover as many issues as possible.
What if I can't make the new dates?
If you are unable to attend the new dates, you can transfer your funds to another event.
Jazz Fest events available for transfer are:
- Cancun Jazz Fest October 29 thru Nov 1, 2020
- Los Cabos Jazz Fest May 27 thru 30, 2021
- Cancun Jazz Fest October 28 thru 31, 2021
If you would like to try a Sol Fest event you may also transfer to any of the following:
- Cancun Sol Fest October 25 thru 28, 2020
- Los Cabos Sol Fest December 6 thru 9, 2020
- Los Cabos Sol Fest May 23 thru 26, 2021
- Cancun Sol Fest October 24 thru 27, 2021
To transfer to another event, please email email@example.com with your request.
Are all Artists confirmed?
All Artists from the original lineup have re-confirmed!
Is there still a Crossover night?
Yes! Both Sol Fest and Jazz fest dates have been rescheduled and are still back to back, which means the crossover night will still occur on December 9th, the night before Jazz Fest.
What if I can't make my final payment?
At this point the remaining customers with final payments are either on a Payment Plan or Pay in Full.
Please select your payment options below by clicking on the appropriate tabs below:
Pay in Full
If you selected the Pay in Full option when you made your booking, your balance is still due on April 1, 2020.
If you are unable to pay the balance by April 1st, you may switch to a Payment Plan which will allow you to pay the balance in 8 automatic monthly payments starting April 1, and ending November 1, 2020. Normal financing fees will apply.
To choose this option please email firstname.lastname@example.org with your request.
If you are currently on a Payment Plan, your final payment is due on April 1, 2020.
If you are unable to make the final payment on the scheduled date, you have the following options:
- Extend the current payment due date by 30 days
- Enter into a new payment plan to divide the remaining balance over the next 8 months. First payment April 1. Final payment November 1, 2020. An additional $50 financing fee will apply.
To choose any of these options please email email@example.com with your request.